Safe Gaming

At fs999 Responsible Gaming

Gaming should be fun, not stressful. fs999 believes every player should know their limits, keep a clear head, and enjoy the experience. We are here with you — to ensure safe and responsible gaming.

18+ Only
Self-Exclusion Benefits
Budget Control
Our Safeguards

Responsible Play Core Pillars

Fs999 ensures every player enjoys a safe, regulated, and enjoyable gaming environment.

Set Budget Limits

Set your own daily, weekly, and monthly deposit and betting limits. Limits take effect immediately once set, and a cooling-off period applies before any changes can be made.

Session Time Control

Set a time limit for continuous gaming sessions. Automatic alerts and break reminders will kick in after a set period to help you maintain a healthy routine.

Self-Exclusion

If needed, temporarily or permanently close your account for a set period. This takes effect immediately and cannot be reversed.

Loss Limit

Receive automatic alerts when your losses reach a set amount, and set limits to prevent further losses.

Age Verification & KYC

Fs999 has strict age verification in place. Only individuals aged 18 or older may open an account and play.

24/7 Support

If you are struggling with gaming, our specialist support team is available 24/7. Talk to us — we understand.

What does responsible play mean?

Responsible play means approaching gaming as a form of entertainment — not as a source of income or an escape from problems. fs999 believes every player should be aware of their limits and ensure that gaming does not negatively affect other areas of their life.

A small number of people who engage in online gaming can sometimes lose control. This is a real issue, and acknowledging it is not a sign of weakness — it takes courage. fs999 is committed to standing by any player who seeks help.

Please note: Gaming is always meant to be fun. When it starts causing stress or anxiety, that is the time to stop.

To promote responsible play at fs999, we follow a set of powerful tools and policies. These are not restrictions — they are resources to help you stay in control.

How to Set Limits

Log in to fs999 to easily set your own limits. You can manage them from the "Responsible Gaming" section in your account settings. The available limit types are listed below.

Limit Type Description Effective from
Daily Deposit Limit Maximum amount in BDT that can be deposited per day Instant
Weekly Deposit Limit Weekly total deposit cap Instant
Monthly Deposit Limit Maximum monthly deposit amount Instant
Loss Limit Maximum loss amount within a given period 24 Hours
Session Time Limit Maximum duration of a single gaming session Instant
Cooling-Off Period Breaks from 1 day up to 6 weeks Instant
Permanent Self-Exclusion Permanently Closing Your Account Non-Withdrawable
Important: Lowering a limit takes effect immediately, but increasing one requires waiting through a set cooling period. This prevents impulsive decisions made in the heat of the moment.

How to Self-Exclude

Sometimes the best decision is to step back. With fs999's self-exclusion feature, you can take a break from the platform for a set period of time. Follow the steps below.

1
Log in to your account

Access your fs999 account and go to the profile menu.

2
Go to the "Responsible Gaming" section

Look for the "Responsible Gaming" option within your account settings.

3
Choose your Self-Exclusion duration

30 days, 3 months, 6 months, 1 year, or permanent exclusion — choose what works best for you.

4
Confirm

Verify your identity to confirm the request. It will take effect immediately.

5
Contact a Support Organization

If needed, our support team can refer you to a professional assistance center.

Warning: Permanent Self-Exclusion is an irreversible decision. Once confirmed, your account can never be reactivated.

Recognize the Warning Signs

Gaming addiction builds gradually. Often you may not even notice it yourself. Watch for the signs below and seek help if needed.

  • Continuously increasing bets to try to recover lost money
  • Lying about gaming or playing in secret
  • Straining relationships with family and friends
  • Repeatedly trying to stop playing but being unable to
  • Feeling restless or irritable when not gaming
  • Developing financial problems or taking on debt
  • Neglecting work, studies, or daily responsibilities
  • Gaming to escape stress or depression
Please note: If you recognize these signs, it is not a weakness — it is a health concern. Seeking help is an act of courage.

Self-Assessment

Answer the following questions honestly. If most of your answers are "yes," it may be time to seek help.

Self-Assessment Questionnaire

1

Do you spend more time or money on gaming than you planned?

2

After a loss, do you find yourself playing on to try to win back what you lost?

3

Has gaming caused arguments with family or people close to you?

4

Do you sometimes think about quitting gaming but find you cannot?

5

Are you using money set aside for essential expenses on gaming?

6

Is your gaming affecting your sleep, eating, or work?

Need assistance? If you think there's a problem, contact our support team. We won't judge — we're here to help.

Protection of Minors

Fs999 is fully committed to keeping minors away from gaming. No one under the age of 18 is permitted to create an account or play on our platform.

  • Date of birth verification is mandatory at the time of registration.
  • The KYC process verifies your national ID or passport.
  • Suspicious accounts may be investigated at any time.
  • If a minor is identified, the account is closed immediately.
To parents: Use parental control software on your child's device. If your child has created an account on our platform, contact support right away.
Quick Tips
Set your budget first, then play
Do not chase your losses
Take regular breaks — 10 minutes every hour
Do not game under the influence of alcohol or substances
Gaming is for entertainment, not income
Need Help?

Our responsible gaming team is available around the clock. Reach out whenever you need help.

Email Support
Live Chat
24/7 Support in Bangla
Frequently Asked Questions

Responsible Gaming FAQ

Lowering a limit takes effect immediately at any time. However, increasing a limit requires waiting through a set cooling period — typically 24 hours to 7 days. This is intentional, to prevent anyone from raising their limit impulsively and putting themselves at risk.

Yes, any balance remaining in your account at the time of Self-Exclusion will still be withdrawable. Once the process begins, our support team will assist you with the withdrawal. Bonus balances are generally forfeited.

Even if not directly, a family member or trusted person can contact our support team on someone's behalf. With the right information, we'll investigate the relevant account and take appropriate action. Player protection is our top priority.

Yes, all responsible gaming tools at fs999 are completely free and available to every registered member. Whether it's setting limits, taking a cooling-off break, or self-excluding — there is no charge for any of it.

A Cooling-Off period is short-term — from 1 day up to 6 weeks. Your account reactivates automatically once it expires. Self-Exclusion is long-term — a minimum of 30 days up to permanent. A permanent Self-Exclusion can never be reversed.

Listen to them without judgment. Encourage them to seek professional help. If needed, reach out to our support team — we'll point you in the right direction. Remember, no one has to face this alone.
Play Safe

Responsibly Enjoy fs999

Fun with safety — that is the philosophy at fs999. Register today and use our responsible gaming tools to build healthier gaming habits.

18+
Age Verified
24/7
Support Active
7
Protection Tools
Free
All Tools Unlocked
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